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Not Quite a Scam
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Internet Marketing Deception
Business Opportunity Deceptions
How Come They Work Sometimes
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Internet Marketing Books
Excuse me while I get my soapbox set up... I absolutely have an attitude about internet marketing books, with good reason.
This is a VERY long page. Because this topic cannot be explained simply.
I have such strong opinions on this that I have taken to referring to marketing online as "online marketing" instead of using the corrupted term of "internet marketing". I do this because internet marketers use the term to mean something quite a bit different than what the readers think they mean.
The following sections are excerpted from a book on marketing which I wrote last year:
The deceptions in the internet marketing
arena are so subtle sometimes, that it takes a great deal of
experience to identify them for what they are. And even when you KNOW
what they are, they are so cleverly disguised, it can be very
difficult to explain the difference between what is legit, and what
is not, and why it appears to work sometimes, and utterly fails to
work other times.
A
lot of it comes down to the way in which the average person uses
words, compared to the way in which an “internet marketing guru”
uses words. They deliberately use different definitions of words than
you do. So when they talk, it SOUNDS like they are saying one thing,
but they have changed the language on you, and they really aren't
saying that at all!
Let's
take the term “internet marketing” first. The gurus use that term
differently than the average person! So you are starting with a
premise that they are talking about giving you knowledge about
something you need, when they are talking about something else
entirely!
When you hear “internet marketing”,
you think it means, “How to sell goods and services online, and
successfully encourage people to buy your product or service.”
Unfortunately, the gurus do not mean
that at all! They use the term differently!
They
mean:
“How
to manipulate people into impulsively buying internet marketing
informational products or software through instant payment and
download links.”
Period.
- They
aren't talking about how to sell personal care items through a
distributorship.
- They
aren't talking about how to sell a specialty focus eBook to a target
group other than people who want to make money online.
- They
aren't talking about selling legitimate commercial software.
- They
aren't talking about creating your own brand and selling products
you make through the mail.
- They
aren't talking about selling services which require a great deal of
trust and personal attention.
- They
aren't talking about selling a legitimate distributorship package.
- They
aren't talking about selling health care items to people who are
highly suspicious of unsubstantiated claims.
They
aren't talking about any kind of business other than the SPECIFIC
business that they do. And THEN, they are talking about doing it in a
way that is warped and twisted to start with!
See,
“internet marketing” by their definition, starts with a set of
assumptions which work ONLY if you are targeting a specific group of
people, and ONLY if you can persuade them to set aside their common
sense long enough to purchase. The people they are targeting share a
common set of traits:
- They
either lack common sense, or they are inexperienced enough to not
know what they are seeing for the first time.
- They
may be gamblers at heart – people who buy lottery tickets thinking
“it can't hurt to try”, or people who are willing to tell
themselves, “The worst that can happen is that I lose $29.95”.
- They
may be desperate, or feel a need for rapid change, hence they may be
willing to believe promises of rapid return even when they know it
is not likely.
- They
may be very new to internet business, and simply have no idea of
what is real and what is not where marketing and selling are
concerned.
- Most
are prideful, so if they get taken, they will never ask for a
refund, and they won't warn their friends either.
The
internet marketer then takes it a few steps further, with some other
assumptions about the target market:
- The
customer is there to get money from.
- The
customer does not need to have any choice in the matter – do what
you have to in order to get them to click.
- The
customer really doesn't know what they want, so you have to tell
them.
- The
customer is not smart enough to figure out what to do about the
choices you give them, so you have to tell them what to do.
- The
customer will never know if you mislead them about something being
on sale.
- The
customer is not smart enough to know what they NEED, so if you leave
out critical details that would help them determine whether your
product will meet their need, they will never know.
- If
you say all the right things, you can be as greedy and inconsiderate
as you like, and the customer will still think you are a nice
person.
- If
you always refer to the “product” in what you write, and never
mention that the only product you are talking about is internet
downloads, then the people buying your book will never realize you
have no clue how to teach them how to sell what THEIR business is
promoting.
There
are tons of marketers who would never admit to thinking this way, yet
their advertisements fairly scream these beliefs when you begin to
actually LOOK at what they are saying.
I have read probably hundreds of
“internet marketing” books. They all seem to have a similar
theme. And to a one, they all had a fatal flaw, that if someone
followed their advice, they could NOT make money while still being
honest!
I
realize this is a very strong thing to say. And I realize that in
saying this, I have essentially declared war on the majority of
internet marketing informational sellers out there. But there is no
help for it, because what I am saying is true!
You
can recognize a dishonest or ignorant internet marketer by the
phrases they use. They all say the same things, and they all
reinforce one another in what they say (helps to sucker more innocent
victims).
You may know that you cannot trust an
author if they give you any one of these lines:
- The
money is in the list.
- You
have to create a sense of urgency.
- Use
“hypnotic marketing” tactics.
- Help
them imagine benefits and don't mention features.
- Use
a “one page website” or “squeeze page”.
- Only
give the reader one choice – to buy your product.
- Use
lots of text to convince them.
- Don't
give them too many details.
- Use
a list builder program.
- Price
things with a “7 “ at the end and it will sell better.
- Give
them lots of bonuses.
- Raise
the price if you want it to sound more valuable.
- Give
away freebies to get them to join your opt-in list.
- Every
business needs a mailing list.
- The terms: “Secret”, “Easy”, “Killer”, “Flood”, or other
hype-filled terms that promise more than anyone can deliver.
Nothing
you find in this site will suggest any of those tactics. Because they
do not work for truly honest marketers.
I'll never recommend something that is not 100% honest, and that
also has a good potential to bring solid, long term customers.
Don't
trust everything you hear, even if you do hear it from multiple
sources. Many of those sources have a motive for wanting you to
believe it, and it has more to do with making THEM money, than it has
to do with helping you!
The
Myths that Hamper You
The
biggest myths in marketing successfully online persist because of
personal perceptions and human nature.
It
is our nature to want to believe that there is a fast or easy way, so
when enough people promise us that, we cling to that belief in spite
of a deep understanding that it must be flawed.
We
also want to believe that the good people around us would always give
us good information. Sadly, with internet marketing, this is not the
case.
I
have heard people whom I admire and respect promote scams. I have
heard people whom I really love recommend marketing tactics which I
know to be unsound.
They
do not do it because they are bad, they do it because it is THEIR
nature to want to believe that it works.
In
fact, I have known VERY successful people to use 5 good tactics, and
to cling to 2 bad ones, because they NEVER analyzed the results
closely enough to realize that the 2 bad ones were actually hurting
them instead of helping them.
See,
we hear something early on, and we have a desire to believe it is
true. That desire can come from wanting to believe in the source, or
from wanting to believe in the outcome. It can come from liking the
method because it is easy. It can come from not quite knowing what
else to do if we don't do that.
As
we learn and grow, it can be very hard to give those ideas up, even
when we begin to suspect that they are not good things to put our
effort behind!
We
may advertise on a safelist because it seems easier than posting good
information on a forum or group with just our sig line. We may get
one response out of hundreds of posts, and ever after be reluctant to
give up that method, even when other methods take LESS time for the
overall result. We may cling to the perception that it is “fast and
easy” and never make the connection that it does not bring in
results that are reasonable for the amount of cumulative time we put
in at it!
Human nature is inherently stubborn.
Even when we are told the truth, and even when that truth is proven
to us through logic, we may be reluctant to believe it, or we may
want to believe that there is an exception.
At
first, when I began to feel that there was a flaw in the internet
marketing world online, I just felt that some of it was flawed. That
it only needed a little change to work. After trying a lot of things,
I began to realize that there were fundamental beliefs driving it
which were themselves flawed, and that the problems were much deeper
than I had at first realized.
Later,
I began to understand the real motives which drive most internet
marketing books and instructions, and I began to understand how truly
inexperienced most “experts” really are at anything other than
bullying people into buying their latest overpriced book or “report”.
It
became clear that not only were the tactics they were recommending
always inherently deceptive, but that they only worked when aiming at
a target market that was fairly uneducated, and inexperienced with
online security!
The
average business owner is NOT selling the same thing they are. The
average business owner will also “clean up” any deceptive
tactics, and try to adapt them to what they are selling. They cannot
understand why they do not work!
It
is because those tactics ONLY work when they are combined with
dishonesty! If you try to honestly put together a “one page
website” that explains a real business, it looks cheap, and feels
shady. No reputable company uses this method to sell solid products,
and visitors KNOW this. They feel it, and they run.
The
business owner does not understand why they did it all the way they
were told, and nothing is working! They feel like a failure, and they
feel like their business must have been a bad idea.
In
reality, it wasn't their fault at all. They were simply told to do
the wrong things, and in the wrong way!
In order to figure out how to do it the
right way though, they first have to get rid of the myths. This can
be a hard task, because they may not realize how deep those myths
run!
In
truth, in order to sell well, you must understand YOUR target market.
You have to prepare a message that reaches out to their needs and
wants, and that honestly conveys that you have a solution that they
can benefit from. You have to give them facts, in a way they can
understand.
Once
you have that message prepared, you have to find a way to deliver it
to them in places where they are likely to be. This means you have to
find places to promote your message, that already contain people who
are interested – and it means avoiding those places that are filled
only with people who are not there because they are interested in
what you have!
Get past the myths, and progress occurs.
It may be slow progress, but it happens in an unmistakable pattern
that shows you that your efforts ARE paying off.
Stay
stuck in the myths, and you'll be forever expending effort, but
rarely seeing any results.
How
Resale Rights have Influenced Internet Marketing
Now we get down to the thing that really
demonstrates why you cannot trust most of the writers who are
producing eBooks. It has to do with something called Resale Rights.
See,
it used to be that someone would prepare an info-product, hype it up
good, and sell it. They started doing this through infomercials and
on radio. The internet though, opened up endless doorways to this
kind of selling, and made it MUCH cheaper!
Back
in the heyday of the infomercials, savvy marketers learned that if
you took a bit of truth, and combined it with a lot of conjecture and
speculation, you didn't really have to know what you were talking
about, as long as you made it SOUND like you knew! And you could hire
or bribe enough other people to say that you knew what you were
talking about, which would persuade other people to buy your
overpriced product.
The
internet took it a few steps further. Now you could join together
with other marketers, and all of you could give each other
recommendations (look at the names on the testimonials of some of the
info product “one page websites” - you'll see a group of people
who show up again and again - don't take my word for it, keep your eyes open and you'll see it). As long as all of you supported one
another, you could sell whatever you wanted, whether it was what it
purported to be or not. And, you could offer affiliate links to anyone who partners with you, so everybody profits from whatever is being sold.
Then
came Resale Rights. Someone got the idea that since they could join
forces, and hold a huge launch of a product, they could make a
killing in one huge sale. They could REALLY overprice the item, and
nobody would look too closely at it if they offered “resale rights”
with it. You buy my product for $400, and you can resell it at
whatever price you want.
Well,
the problem with that, is that as soon as the item reaches the second
tier of sellers, there is competition, and the price rapidly
plummets. You have to very quickly find another product to sell.
And
the people at the top of the food chain had to develop another
product to have another round of quick, overpriced sales.
Since
they were including “resale rights”, nobody was really looking
too closely at the quality of the product. Suddenly you could take a
little mini-app that didn't work too well, and that hardly anybody
really needed, that you couldn't normally sell for $5, and people
would pay $35 for it just because they could also buy the rights to
resell it. They never quite caught on that it was still a worthless
little thing that nobody needed. If they could persuade people to buy
it so they could resell it, they could still make a killing.
So now, there are gazillions of
marketers out there churning out bazillions of worthless products,
which they sell by including Resale Rights. Nobody really looks at
the quality of the item – if it is badly written (and I've seen
some lulus), or if it is something nobody would buy in their right
mind otherwise, they don't care. Sell it with resale rights, and you
can always find someone to buy it.
Not
that there aren't some products that have resale rights that actually
DO have some usefulness, but even those are usually WAY overpriced,
especially at first. The vast majority of them though, are sad
excuses for a product to prop up a glorified pyramid scheme.
Beside
resale rights, we have “giveaway rights”, which just mean someone
has produced a book that makes its money from something inside the
book that they are trying to get you to buy.
So what does that have to do with
internet marketing?
Most of the internet marketing
instruction books out there are books that have been produced with
“Resale Rights” or as viral marketing tools with giveaway rights.
They have been produced with VERY LITTLE consideration to accuracy,
truth, or actual experience or quality. Someone just wanted to get it
out there and spread it around in a hurry.
You
are learning how to market products that you don't sell, from someone
who is not nearly as experienced as they say they are, and who had no
real interest in educating you, but just wanted to write a book, no
matter how bad, to prop up a feeding frenzy on Resale Rights, or to
serve as a vehicle for their viral marketing of something else.
Anybody
can write an internet marketing book. You have no way of knowing
whether they are telling the truth or not. This includes myself.
Part of the reason so many people out
there are all saying the same thing is because they are educating
themselves ONLY from each other's books, practicing ONLY the same
dishonest tactics, and passing it on, because they do not have any
experience beyond that - and often they have a financial motive for saying the same old things.
I'm
writing this book to sell directly. No one is helping me sell it,
because I am not welcome in the circle of internet marketers. They
don't like me if they know who I am and what I teach. I have only
sold resale rights for my books to one person, along with a website
that I built that was designed to sell the books – it did not do
him much good unless he could also sell the books!
I've
read most of those other books. Though once you have read about three
of them, there is really no point in reading any more of them,
because they pretty much all say the same thing anyway – even when
one claims to offer the “secret”, or says something like “I
read all the other books and this is the only one that really taught
me anything”. You'll hear the same things over and over.
If
you are buying instructional books, look for those that are sold in
their own right, from the author themselves, or from ethical publishers. Do not
believe what you read in books that have Resale Rights to them –
you'll rarely get the truth from them!
There
are a few freebie books that are worth the time to open and read, but
not many. The ones that are worth reading are often a “preview”
copy, or a free chapter of something that is being sold through
normal channels.
Remember, marketers for large reputable corporations, and small stable businesses did not learn their craft from reading tacky internet marketing books, and neither should you!
Written by Laura Wheeler, MicroBusiness Website Developer, and founder of the MicroWebmasters Alliance
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